Frequently Asked Questions

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To clear the air, there is NO SUCH THING as a Saltless Water Softener. It Does Not Exist. Late night infomercials and snake oil sales people would have you believe otherwise.  water softeners eliminate hardness minerals through a process called ion exchange. In an ion exchange process, plastic resin beads are rinsed with a salt solution that charges each bead with a sodium ion. When the hard water flows through these beads, the sodium ions exchange with the magnesium and calcium ions. The water exiting the tank and into the house is now softened. 

Any type of miracle mineral tank that does not recharge(cleanse itself) will not produce soft water and will reach capacity rather quick depending on water chemistry. Think of it this way. If dipping a magnet into a container of metal particles the magnet can only retain so many particles before it must be cleaned. Mineral tanks can remove some particulates from water, however when the tank has reached capacity - then what? It must be cleaned or in most cases replaced.

One myth associated with a water softener and a septic system is that the sodium in softened waste reduces the effectiveness of the bacteria your septic system needs. Although studies conducted by the University of Wisconsin have found this to be untrue. The University found that soft water can increase the biological performance in the septic tank. The right amount of sodium in the soft water aids bacterial growth, optimizing the septic treatment process.  Another bonus to having soft water is using less soaps, detergents and chemicals when cleaning. By using minimal amounts of cleaning supplies there is less to worry about when it to comes to the effect these chemicals can have on your septic system. 

The small amount of wastewater produced by the regeneration process, discharged to your septic tank is sometimes misconceived as disruptive.  One concern with water softeners and septic systems is that the amount and flow rate of the brine discharge can overflow a septic tank and back up the drain field. A study commissioned in 2012 by the Water Quality Research Foundation,  reported that brine discharge from well operated water softeners (50 gallons per regeneration)  showed no overflow. The discharge was no more or less than that of any other household water using appliance.

These systems are driven by water pressure only. There is no electronic motor to rotate valves automatically. Instead they rely on house pressure to assist a cluster of tiny plastic gear stacks to operate. This is why ALL non electric systems require a filter to be installed before the system. If any particulate gets stuck in the plastic gear assemblies the system will essentially stop working properly. A side note to this is if you have a power outage you have no working water pump. 

City water is chemically cleaned. Those chemicals are not safe and are supposed to be removed once added to the water. Some times they are removed, but if you open  your tap and the water smells like bleach...do I really have to add to this? Bleach or Chloramines are NOT safe to drink in any amount. Note: Government and  city water report tests have an "acceptable" amount listed. This simply means that a governing body has justified an percentage of dangerous chemicals in their drinking water is acceptable.

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